Privacy Policy

Last Updated September 12, 2024.

Protecting your privacy is important to Lenox Corporation ("Lenox"). Lenox markets and sells products under the LENOX, ONEIDA, CAMBRIDGE HOME, HAMPTON FORGE, and REED & BARTON brand names. This Privacy Policy (the "Policy") describes how we collect, share, and secure information provided by you on our website Lenox.com and any other website that is owned, licensed, or operated by Lenox or a Lenox Brand (collectively, a "Website").

By visiting our Website, submitting information and/or purchasing any products, you agree to let us collect and use your Personal Information as described in this Privacy Policy. This Privacy Policy also sets forth your rights, liabilities, and responsibilities with such Personal Information.

I. Information We Collect

There are three general categories of information we collect: information you voluntarily provide, information we obtain when you use our Website, and information we collect through third parties or public sources.

A. Information You Voluntarily Provide

When you interact with us, we collect information that you voluntarily share with us. For example, you may give us your personally identifiable information, which includes, but is not limited to, identifiers such as your name, username and password, address (postal and email), telephone number ("Personal Information") by filling in forms or by corresponding with us by post (e.g., product reviews, ratings, feedback), phone, email, or otherwise.

B. Information We Get When You Use Our Website or Services

When you use our Website, we collect information about you and your use of the Website. For example, we collect the following types of information when you use our Website or services:

• Personal Information
  We may collect certain Personal Information when you use our Website, place an order, or provide information to us. This includes name, address, email, phone number, and credit card information.
  While we provide our consumers with the convenience of purchasing products through a credit card, we do not take possession of our consumers’ credit card information. Rather, that information is provided directly to a third-party service provider for processing.

• Usage Information and System Information; Cookies
  When you access and use the Website, we automatically collect details of your access to and use of the Website, including traffic data, usage logs, and other communication data.

• Information Collected by Cookies and Other Technologies
  We may use cookies and other technologies, such as web beacons, to collect information about your activity, browser, and device.

C. Information We Get From Other Sources

We may supplement the information we collect about you with outside records from third parties, such as publicly available databases, social networking providers, advertising companies, and our service providers.

D. Website Monitoring

We, and our third-party service providers and partners, use cookies and other tracking technologies within our Websites to monitor and record any activities and communications to, from, and on our Websites.

II. What We Do With Your Information

We will use information provided by you or collected consistent with this Privacy Policy for the purposes of:

• Personalizing your experience.
• Enhancing our products, Website, and services.
• Complying with legal obligations and protecting our rights.
• Carrying out marketing communications.

III. Sharing Your Information

We share your information only as set forth in this Privacy Policy:

• Lenox Affiliates and Other Brands
  We share personal information with affiliates and subsidiaries of Lenox, including operators of Lenox brands.

• Third Parties
  We may use third-party vendors to perform certain services on behalf of us, such as hosting our Website, payment processing, and tracking Website activities.

• Business Transactions
  Your information may be transferred to a company that acquires our business or assets.

• Law Enforcement and Legal Process
  We may report unlawful activities to law enforcement and disclose information when required by law.

IV. Third Parties & Links To Third Party Sites; Social Media

Our website may contain content supplied by third parties. We are not responsible for the data collection and privacy practices employed by them.

V. Security; Retention; Localization

We seek to use reasonable safeguards to protect personally identifiable information. However, we cannot guarantee security due to the nature of the internet.

VI. Children

Our Website is not directed to children under 16 years of age and we do not knowingly collect personal information from children.

VII. Changes To This Policy

We may update this Privacy Policy periodically. Please revisit this page periodically to stay aware of any changes.

VIII. Contact Us

To contact us:

• Email: info@lenox.com
• Phone: 1-800-223-4311
• Mail: Lenox Customer Service, Lenox P.O. Box 735, Bristol, PA 19007-0806

Lenox welcomes your questions and comments about privacy.